Celeste Forms

Role: Team Liason & Monitor Evaluator

Skills: UX Design, UX Research, Storyboarding, Wireframing, Prototyping

Timeline: April 2021 - June 2021

Team: Tina Yu, Audrey Fu, Bowei Tang, Miriam Hamidi, Adam Gomez, Devadatta Baruah

Celeste Health Initiative

Celeste Health Initiative (CHI), formerly Project Kilimanjaro, is an NGO focused on helping women and children internationally. Their 4 pillars of focus include menstrual health management, first aid education, clinical accessibility, and HIV/AIDS prevention. CHI is currently formulating a project in India with a heavy emphasis on getting feedback from the groups that they’ll be serving.

The problem context is in India, where CHI will be carrying out its primary work in the upcoming period. CHI will be reaching out to school students, both girls and boys, to teach them about menstrual health, and then gathering feedback on their program using surveys. Our users are primarily healthcare workers who volunteer in India and also social workers in CHI. Currently, CHI is having trouble efficiently collecting and analyzing data from the communities they’re serving. They have mostly relied on paper surveys filled out by healthcare workers so far, which takes time and inevitably leads to human error. As a result, the data they had collected in Tanzania was largely unpublishable and unusable. Celeste Health Initiative needs a reliable and efficient way to gather survey feedback from participants so they can gauge and communicate the efficacy of their menstrual health management program. Additionally, how to administer the survey to produce the best results was another important consideration for our team.

Problem Statement

Celeste Health Initiative needs a reliable and efficient way to gather survey feedback from participants so they can gauge and communicate the efficacy of their menstrual health management program.

User Research

As a team, we interviewed more than 20 individuals who gave us insights into our problem space. We met with as many different stakeholders as possible, to try to capture pain points from many perspectives. Through our user research, we were able to better CHI’s goals, the problems that they faced, and what they had already tried in the past. We were also able to see how our solution would be used not only by CHI itself, but also by the healthcare volunteers who would be administering the surveys locally, and the students themselves. Below are some key insights we gained from our interviews.

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Personas

After conducting 20 interviews as a team, we developed two personas as a way to express different the experiences our interviews had.

Our first persona is Angela, a CHI representative. Our creation of this persona is based on the CHI representative that we have interviewed (Pauline Thach).

Our second persona is Anika, a healthcare volunteer working with CHI, representative of our end users. This persona is based on what we know of healthcare professionals that work with NGOs as well as what our CHI representatives have told us in our interview.

Concept Generation

After we figured out our design requirements, I put together a sticky note board on Miro to organize our ideas. Our goal was to come up with a variety of different ideas, no matter the feasibility so that we could organize these notes in a matrix in the next step. Below is our Impact-Feasibility Matrix.

Design Ideas

We decided to expand on three of our chosen concepts based on the Impact-Feasibility Matrix.

After consulting our stakeholders, we decided to move forward with Celeste Forms.

Why Celeste Forms: We chose this idea because the scanning feature ensures that survey responses get digitized accurately and quickly, while still allowing students and survey takers to give feedback in a way they’re most used to. Because CHI operates in rural areas, we cannot rely on students having ready access to technology or being familiar with electronic surveys, so we had to make sure the surveys themselves would still be paper-based. Only the survey administrator would need a mobile device capable of scanning, keeping the need for tech as low as possible in this solution.

Wireframe

To create an initial prototype of the design of Celeste Forms, my group outlined what we wanted in terms of functionality and usability of the application in sketches. This allowed us to make fast changes before creating a more detailed prototype.

We showed these sketches to our stakeholders for feedback:

Free response section
Allow users to delete old forms
Delete unwanted questions
Add a feedback section from the home screen
Add text under icons for better signifiers
Moved language function to the home screen
Removed other unnecessary features
Incorporate CHI's branding using their style guide

Final Prototype

We created the final prototype of Celeste Forms on Figma. Celeste Forms has five main user flows:

Login and Home: users can view or edit their current forms, and access various settings
Create: users can create either surveys or quizzes within the app or import questions from a third-party app if they’ve already created their form.
Print: forms can be printed onto paper so that students in regions without access to electronic devices can still fill out surveys easily
Scan: filled out forms are then scanned by the app, taking away the need for volunteers to transfer data by hand
Export: the data is saved into a .csv file, and can be exported to a third-party app for further analysis

Login:

Create:

Print:

Scan:

Export:

Reflection

This project was actually my introduction to the world of design. I took a chance and delved right in and saw first-hand how impactful UX designing is. My worries of being less talented in traditional forms of art subsided as my passion for designing something that underserved communities can use grew. Realistically, I had never considered the need for UX designers in non-profit organizations. It flew past me that UX designing is everywhere.

Not only was this my first experience in UX designing, but it was also my first opportunity to design for development. I hope that Celeste Health Initiative moves forward with Celeste Forms. Our group discussed with Celeste Health Initiative how we would love to see them pair this application with a web-based platform so the application's potential could be maximized. Lastly, I would like to thank the UCSD Global Ties program staff and Celeste Health Initiative for giving my team and me the opportunity to engage in this design for development.